Return and Refund Policy

Thanks for shopping at Home With Kids!

If you are not entirely satisfied with your purchase, we're here to help.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Cost of shipping of the returned and/or exchanged item is the responsibility of the buyer. For all returns, it is highly recommended that you use registered post or a trackable courier as we cannot accept responsibility for products lost in transit to us. Any refund amount will be less the original shipping cost. 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@homewithkids.com.au and send your item to: At Home With Kids, PO Box 102, Menai Central NSW 2234, Australia.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, please contact us at info@homewithkids.com.au.